Grievance:
Grievance Policy
At PhysioEntrust, we are committed to providing high-quality services and maintaining open communication with our clients. If you have any concerns or grievances regarding your experience at our clinic, we encourage you to reach out to us so that we can address your issues promptly and effectively.
How to Lodge a Grievance
Contact Us: You can lodge a grievance by contacting our clinic directly. You can reach us via phone, email (contact@physioentrust.com), or in person during our operating hours.
Speak to a Manager: If you prefer to discuss your grievance in person, you can request to speak to a manager or supervisor at our clinic. They will listen to your concerns and work with you to find a resolution.
Submit a Written Complaint: If you would like to submit a formal written complaint, you can do so via email (contact@physioentrust.com) or mail. Please include details of your grievance, including the date, time, and nature of the incident, as well as any supporting documentation.
Our Commitment to Resolution
Once we receive your grievance, our team will promptly investigate the matter and take appropriate action to address your concerns. We are committed to resolving grievances in a fair and timely manner, and we will keep you informed throughout the process.
Confidentiality
We understand the importance of confidentiality when it comes to handling grievances. Rest assured that your grievance will be handled with the utmost discretion, and only relevant staff members will be involved in the resolution process.
Feedback and Follow-Up
After your grievance has been resolved, we welcome any feedback you may have about the process. Your input helps us improve our services and ensure that we continue to meet the needs of our clients.
Contact Us
If you have a grievance or would like to learn more about our grievance policy, please contact us at contact@physioentrust.com
